Introduction

This Privacy Policy sets out how Travel Partners LLC trading as 'priohub' ("Travel Partners", "we", "us", "our" or "ours") the operator of priohub.com (the "priohub Platform") processes your personal data in relation to your registration and your account on priohub Platform.

Travel Partners is a Dubai corporation that offers a customized and fully integrated ticketing solution that connects suppliers and resellers, and has developed the priohub Platform. Travel Partners has its principal office at Business Bay Dubai, Emirates Holidays Building, PO BOX 1515, Dubai, UAE.

Your data is collected by Travel Partners through your use of the website and by you creating a user account and providing this data.

Updates

We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy we will place any updates on the priohub Platform. Please regularly check the priohub Platform for the latest version of our Privacy Policy.

Third Party Websites

You might find external links to third party websites on the priohub Platform. Our Privacy Policy does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by us and encourage you to read the privacy statements of any such third party site.

Personal Information We Collect and Use If You Register on priohub Platform

When you create a Prio. user account on the priohub Platform we will collect, process and use personal information so that we can manage your registration and your account. Once you register, this will enable you to manage your account on the priohub Platform.

The types of personal information we collect from you when you register for a Prio. user account are:

• First name and last name
• Contact Details, including email address and phone number

When we use your personal information for your registration and to manage your account on priohub Platform, we will process such information for the performance of a contract with you.

We also collect and process company related information from the company that you represent on the priohub Platform, such as company name, company website and company address.

Personal Information We Collect and Use If You Contact Us

When you contact us on the priohub Platform we collect, process and use personal information to address your request, query or question.

The types of personal information we collect from you when you contact us:

• Name
• Email address
• Any other personal information you may provide with us in your query.

We also collect and process the name of the company that you represent on the priohub Platform.

Personal Information We Collect and Use for Legal, Compliance, Regulatory and Crime Detection and Prevention Purposes

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal subpoena, claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.

We also process your personal information for crime prevention and detection purposes, including the prevention of fraud, for identity verification.

Sharing Your Personal Information with Others

We share your personal information in the manner and for the purposes described below:

• with third parties who help us manage our business and deliver the priohub Platform to you. These third parties include service providers who help manage our IT and back office systems, host our facilities
• with governments, government organisations and agencies, regulators, law enforcement and others as permitted or required by law to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.

Please note that the priohub Platform is hosted in the European Union.

Protection of Your Personal Information

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.

Storage of Your Personal Information

We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected.

In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

If you require further information about how we retain particular information please contact us.

International Data Transfers

Your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside the United Arab Emirates or your country of residence. Some of these countries are subject to different standards of data protection than your country of residence.

Legal Rights Available to Help Manage Your Privacy

If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information.

• To access personal information.
• To rectify / erase ('right to be forgotten') personal information.
• To restrict the processing of your personal information.
• To object to the processing (including direct marketing) of personal information.
• To transfer your personal information.
• To obtain a copy of personal information safeguards used for transfers outside your jurisdiction.
• To lodge a complaint with your local supervisory authority.

If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.

You can exercise your rights by emailing us at [email protected] or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.

We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

How to contact us

The primary point of contact for all issues arising from this Privacy Policy is our Data Privacy Officer, who can be contacted at [email protected] or by sending us a communication to the Data Privacy Office, The Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.

If you have any questions, concerns or complaints regarding our compliance with this Privacy Policy, we encourage you to first contact our Data Privacy Officer. We will investigate and attempt to resolve complaints and disputes as quickly as possible and in any event, within the timescales provided by applicable data protection laws.